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white paper | Presented by BMC Software

4 Steps to Patch Management Success

The need for patch management has been demonstrated repeatedly in recent years as companies large and small suffered data breaches due to unpatched vulnerabilities. The challenges are significant, but not overwhelming, with these four steps.

white paper | Presented by BMC Software

Is Patching Dead or Alive?

Just about every software company now issues patches and updates for their products in order to keep software secure and efficient. But patching, while necessary, is often a challenge for organizations because of the high volume. Tech influencers weigh in on whether patching is dead or alive and how they think businesses should handle the process today.

white paper | Presented by BMC Software

(Lack of) Patch Management Highlighted in Congress

According to the former Equifax CEO's testimony to Congress, one of the primary causes of this now infamous data breach was the company's failure to patch a critical vulnerability. Secure IT operations start with the identification and prioritization of these vulnerabilities. Read how here.

white paper | Presented by BMC Software

Patching in a Hybrid Cloud World

Anthony Bryce, director of product management for BMC Digital Service Operations, discusses why patching still matters and how do it right in an era of complex, hybrid cloud infrastructures.

5 Essential Data Points to Consider When Selecting a Remote Support Solution

The better your engagement and support processes are, the more efficient and productive your business will be. But you need the right remote support tool - and choosing the best one for your organization is critical to success. Look not at just the solution's features but also at what it offers you in results. Many competitors and non-purpose-built support solutions won't give you the results you need to get the job done right and on time.

Biggest Tech Support Time Wasters

This infographic highlights some of the biggest communication barriers to resolving tickets.

Four remote support fails - and what your company can learn from them

These days, a lot of companies are moving to remote support. Done right, it allows you to resolve customer issues quickly, limit downtime and maintain peak productivity. Done wrong, remote support can cause more problems than it solves. As proof, here are four remote support horror stories, as told by IT professionals who rely on remote access to connect with their customers.

When Every Second Counts

Remote support teams often feel the need - the need for speed. When called upon for help, they might have to quickly access the computers of customers around the world and provide live, secure resolutions. And the faster the better because a rapid return to normal operations is critical. Downtime is not good for the bottom line.

eguide | Presented by Citrix Systems Inc

Business Agility via Cloud

Yes - cloud has gone mainstream. It's just too hard to ignore all its benefits: agility; closer collaboration between IT departments and business units; faster feedback loops; easier design of products and services. Cloud allows you to investigate machine learning, chatbots, the Internet of Things, and other disruptive technologies.

white paper | Presented by Panasonic

Multiple Layers of Security Are Needed to Protect Mobile Devices

Mobile devices have become essential tools for companies reacting to today's breakneck rate of change. Just as customers and consumers expect to be able to do more with devices such as smartphones and tablets, so too do employees and the companies that hire them.

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