User authentication plays a crucial role in electronic signature transactions. It is the layer of security that is put in place to associate an e-signature to the person signing, thereby reducing the risk of repudiation. Authentication helps to ensure enforceability of the e-signed record and directly impacts customer experience. Executed well, user authentication builds trust and loyalty. Done poorly, it can lead to frustration and abandonment.
To provide guidance on how to select and implement authentication techniques related to e-signature transactions, this white paper shares must-know tips, best practices and answers to the questions you should be asking!